Create opportunity from your returned mail issues
A business that relies on the Postal Service to solicit customers, collect revenue and communicate new products must have a reliable system to handle the volume of mail that is inevitably returned as undeliverable.
In an office without automation, the system to track returned mail is complicated, tedious and often results in frustrating errors. Staff must manually open envelopes, identify which type of communication is inside, and find a new address or forward the piece to another department for additional processing. Information about the piece is typed into the company’s database as it moves through the system.
If this describes your office, CPT Intelligent Technologies can help you build a process that saves time and money while it eliminates waste and lost opportunity.
Instead of employees organizing, opening and sorting each piece of mail, a CPT-designed solution provides machinery to open envelopes and remove the contents. The envelope and communication will then be automatically scanned into a software solution that keeps track of each transaction. Every document is identified, analyzed and available on computer to be accessed from any workstation. You will understand what type of mail is being returned, which update it requires for remailing and whether there is a forwarding address. All information from each document can be captured for analysis and retention when appropriate.
As a result of a CPT installation – custom-designed for your business and scaled to any volume — you can expect only a small percentage of your return mail to require manual review. That means savings from the new system could cover system costs multiple times over within the first year.
Call (908) 284-0900 or send an email to Info@cptinfo.com to talk to a CPT specialist about how to automate your returned-mail system.