Lake Michigan Mailers opens up new revenue streams and improves customer value with automated returned mail services
Lake Michigan Mailers Inc.® now offers a service that automates returned mail processing for its customers using an OPEX Falcon® high-capacity scanner and specialized software. Not only has this saved their labor and costs for their customers, but it has also created a new revenue stream for Lake Michigan Mailers.
Originally based in New York, PC Data Centers of PA, Inc. jumped into the document servicing market in 1984 by offering their customers the opportunity to outsource the capture of information from a variety of forms. Today, document and data capture software from AnyDoc Software has nearly eliminated the need for PC Data to perform manual data entry to capture their customer’s data – but PC Data’s reputation for providing a valuable service to their customers has remained.
Yankee Candle Fundraising nearly quadrupled its business over the last five years. Using traditional catalogs and handwritten order forms was working for the company. But manual data entry, as well as sorting and storing the increasing amount of paper order forms, wasn’t. The company needed a better way to manage orders coming in from school groups and non-profit organizations who raise money by selling Yankee Candle products. OnBase AnyDoc solved all the problems that paper created.
Redi-Mail Direct Marketing is a leading, national provider of marketing support solutions, including the fulfillment of customer loyalty and rebate programs for their multitude of clients. The company’s extensive in-house capabilities enables them to provide clients with direct marketing services that include: lists, multi-channel marketing campaign management, direct mail, website development and hosting, database management, and literature, premium, and pharmaceutical sample fulfillment.
Most people have interacted with a health insurance provider, whether it be receiving a statement or an insurance card in the mail, or interacting with their plan online. What they may not realize is that health plans have highly regulated processes to ensure they provide the best service possible while adhering to strict privacy standards. TMG Health specializes in managing these back-office business processes for numerous health plans. As a premier government health programs partner and a trusted advisor for their clients, TMG offers business process outsourcing (BPO) for government health programs, including Medicare and Medicaid, ranging from claims or enrollment processing to customer service.