Content Portal
Simplify Access to Critical Information with Content Portal Software
Give people one secure place to find what they need, submit what they owe you, and see where their request stands. The content portal is the front door to your content, connected to the OnBase systems and workflows already running behind it, so a self-service request becomes real work in your organization rather than an email someone has to rekey.
Why Accessibility Belongs in the Business Case
Accessibility is not only a legal obligation. A portal that works for everyone, on any device and with any assistive technology, gets used more, generates fewer support calls, and brings people back. Building to WCAG 2.2 and Section 508 from the start also puts you in a far better position on your accessibility obligations than retrofitting later.
What is the Content Portal?
The Content Portal, powered by Jadu, is an integrated web content management solution that seamlessly connects with OnBase Content, Workflow, WorkView, and other systems. It enhances operational efficiency, supports digital self-service, and provides secure access to critical information, empowering organizations to deliver a comprehensive digital experience to their customers and constituents, while meeting accessibility requirements.
Why Content Portal
Better Experiences for Your People and the People You Serve
People expect the same speed and convenience from your organization that they get everywhere else, and they expect it to work on the device in their hand. he content portal delivers that with personalized self-service, while changing how your own team manages and reaches critical information.
Enhanced Operational Efficiency
By integrating with OnBase content, Workflow, WorkView, and other systems, the content portal streamlines access to vital information and processes, reducing administrative tasks and improving overall efficiency.
Improved Customer Experience
The content portal provides secure, personalized self-service options, allowing customers to access content and services 24/7 from any device. This reduces wait times and leads to happier customers.
Scalability & Flexibility
The content portal is highly scalable and can be applied across various industries and departments, supporting growth and adapting with business needs as they change.
Maximized ROI
By using existing systems and integrating with legacy portals, the content portal helps you maximize your technology investments’ ROI, all while keeping your data accurate.
Customer Stories
Every Success Story Starts With a Vision
Our customers inspire us every day. It’s our privilege to help them achieve their goals and reimagine what’s possible.
We have been able to deliver more and at pace.
“We have been able to deliver more and at pace, so now there is a much closer connection between the city councillors and residents.”
Peter Bishop
Director of Digital & Customer Services, Birmingham City Council
The council wants to provide for our citizens by giving them some key information in one place that is easy to access.
“BRUM account is the technology platform for being able to provide those excellent online experiences that the council wants to provide for our citizens by giving them some key information in one place, that is easy to access and it’s easy for us to scale.”
Cheryl Doran
Assistant Director IT, Birmingham City Council
Core Capabilities
Where the Content Portal Fits
he content portal is one layer of a connected, governed foundation rather than a standalone product. It handles secure access, self-service, and low-code digital services at the front end, while ECM holds the content, workflow moves it, and AI agents take on the reading and routing behind it. Running those layers together instead of separately is what makes an Agentic Enterprise, where people, agents, automation, data, and your core systems work across a whole process. Our AI Optimization Team does that build work embedded in yours and keeps improving it after go-live, measured by the value delivered rather than hours billed.
Capabilities Include
- Seamless Integration
- Secure Access
- Personalized Self-Service
- Low-Code Digital Services
- Enhanced User Experience
- Accessibility & Inclusivity
- Government Portals
Seamless Integration
Known for its extensive integration capabilities, the content portal integrates with OnBase, Perceptive Content, WorkView, and legacy systems, ensuring a seamless, end-to-end workflow.
- Connects with existing systems to simplify processes, including payment processors like Invoice Cloud
- Reduces the need for manual data entry and duplication
- Enhances data accuracy and consistency across platforms
- Extends the same governed foundation the rest of your automation runs on
Secure Access
The content portal provides government-strength security, scalability, and reliability, making it a trusted solution for public service organizations. It adds security by scanning all files submitted from outside resources to be verified free of malicious code before ingesting it into downstream systems.
- Supports your data protection and regulatory obligations
- Offers robust authentication and authorization mechanisms
- Provides secure access to sensitive information
- Maintains high availability and reliability
Personalized Self-Service
Enable internal and external users to access secure account portal pages, submit forms and payments, and complete processes independently.
- Facilitates 24/7 access to services from any device
- Reduces wait times and improves user satisfaction
- Empowers users to manage their own information
- Enhances the overall customer experience
Low-Code Digital Services
Create business apps without complex coding thanks to the content portal’s integration with OnBase WorkView, which offers a low-code configurable framework.
- Simplifies app development and deployment
- Reduces dependency on IT resources
- Supports rapid customization and scalability
- Enables data-driven decision-making
Enhanced User Experience
Supports high self-service adoption by providing a seamless and intuitive user interface, accessible from any desktop or mobile device. It even lets users save their progress while completing forms, adding convenience even to the most complex forms.
- Offers a user-friendly interface for easy navigation
- Ensures compatibility with various devices and platforms
- Promotes high adoption rates among users
- Offers a shopping cart capability to make payment collection for multiple items seamless
Accessibility & Inclusivity
Built to WCAG 2.2, Section 508, and EU Directive requirements, with support for saving progress on long forms so people are not penalized for needing more time.
- Supports accessibility standards for all users
- Provides options to save progress on complex forms
- Supports your accessibility compliance obligations
- Promotes inclusivity and equal access to services
Government Portals
Improve how services reach constituents and how much time your staff spends fielding routine requests. Online intake at the front end means fewer phone calls and shorter waits at the counter.
- Enables online processes at front end to reduce calls and wait times
- Secure self-service for constituents 24/7
- Integrates with existing portals and websites
- Supports Section 508 requirements across the constituent experience
Insider Session
Enhance Your Users’ Experiences
Find out about accessible, user-friendly strategies for designing and maintaining user access and making your digital portals more effective.
Deep Industry Expertise
Solve Complex Problems with Efficiency
Our consultants have spent 40+ years on process work across government, healthcare, insurance, and commercial organizations, and thousands of delivered use cases sit behind that. We build the content portal into your existing systems rather than alongside them, so it solves the problems that are actually specific to your organization.
Technologies
Combine Technologies for Tailored Solutions
We solve complex challenges by finding the right combination of tools. Content portals, automation platforms, document processing, and agentic AI are layers of one connected foundation, not separate purchases, and the mix that fits your organization is the one we build.
Featured Technologies:
Agentic Automation
AI agents that use your enterprise knowledge, data, and systems to take action across real business processes. Agents handle the reading, checking, and routing inside policy and guardrails you set, and your people keep the decisions.
Intelligent Document Processing (IDP)
IDP uses artificial intelligence to reduce manual effort and automatically extract unstructured and semi-unstructured data from various document types such as invoices, contracts, EOBs, claims, and forms.
Enterprise Content Management (ECM)
Connect your content and data to the core processes and systems your organization runs on, so the systems that need a document can reach it.
Content Portal FAQs
What is a content portal?
A content portal is the secure front door to your content and services. People sign in to find documents, submit forms and payments, and check where a request stands, while the portal connects to the content management systems and workflows running behind it, so a self-service request becomes real work rather than an email someone has to rekey.
How is this different from our website?
A website publishes information. A portal authenticates a person, shows them their own information, accepts submissions and payments, and hands that work to the systems that process it. The two often sit together, with the portal handling everything that needs a login or produces a transaction.
Does it meet accessibility requirements?
The platform is built to WCAG 2.2, Section 508, and EU Directive requirements, including support for saving progress on long forms. Whether a given deployment is compliant also depends on the content you publish through it, so accessibility is a practice rather than a purchase.
Is it secure enough for government use?
It is used by public sector organizations and includes authentication and authorization controls, plus scanning of files submitted from outside your network before they reach downstream systems. For specific certifications and hosting arrangements, ask us directly rather than relying on a website claim.
Can it connect to the systems we already run?
Yes. It integrates with OnBase, Perceptive Content, WorkView, legacy systems, and payment processors, which is the point: the portal is the front end for the content and workflows you already have, not a separate island of information.
Can our team build services on it without developers?
Yes, through the low-code framework, which lets people who understand a process build the application for it. Building inside the same governed foundation is what keeps that from turning into shadow IT, because the same identity, data, and governance controls apply.
- Customer Story
- Content Portal, Legal & Compliance, Low-Code Development
- Whitepaper
- Content Portal, Enterprise Content Management (ECM), Human Resources
- Blog
- Webinar
Experience the Future of Work Today
Tell us about your organization’s goals and we’ll create a unique solution that matches your needs. It’s time to take the first step.